Effective Date: January 01, 2024

 
At SoftUp (https://softupbd.com), we are committed to maintaining the trust and confidence of our website visitors and corporate clients. This Privacy Policy outlines how we collect, use, manage, and protect your personal information, client project data, and proprietary business materials.
 

1. Who We Are

Our website address is: https://softupbd.com. We operate as an IT agency offering custom software, web, and mobile application development services globally.
 

2. Information We Collect and Why

A. Client Project Data & Confidentiality
As a development agency, we collect sensitive business requirements, database access, APIs, source codes, and credentials to execute your projects.
 
  • Handling: All project data is stored securely and accessed strictly on a need-to-know basis by your designated virtual development team.
  • Non-Disclosure: We strictly maintain the confidentiality of all proprietary concepts and intellectual property. Your data is never shared, reused, or leased.
B. Comments & Forms
When visitors leave comments or submit inquiry forms on our site, we collect the data shown in the form fields, along with the visitor’s IP address and browser user agent string to assist with spam detection.
 
An anonymized string created from your email address (a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available at https://automattic.com/privacy/. Upon approval of your comment, your profile picture becomes publicly visible in the context of your comment.
 

C. Media

If you upload images to our website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images hosted on the website.
 

D. Cookies

  • Comments: If you leave a comment on our site, you may opt-in to saving your name, email address, and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies last for one year.
  • Authentication: If you visit our login page, we set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
  • Session Preference: When you log in, we establish several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login persists for two weeks. Logging out removes these authentication cookies.
  • Content Management: If you edit or publish an article/case study, an additional cookie is saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

3. Embedded Content From Other Websites

Articles or portfolio pages on this site may include embedded content (e.g., videos, images, code snippets, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website directly.
 
These third-party websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction if you have an account and are logged into that specific website.
 

4. Who We Share Your Data With

  • No Selling: SoftUp does not sell, lease, or rent client or visitor information to third-party advertisers.
  • System Functions: If you request a password reset, your IP address will be included in the reset email. Visitor comments may be checked through an automated spam detection service.

5. How Long We Retain Your Data

  • User Interactivity: If you leave a comment, the comment and its metadata are retained indefinitely. This allows us to recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
  • Registered Profiles: For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (usernames cannot be changed). Website administrators can also view and edit that information.
  • Project Records: Client contract details and project scopes are archived securely for administrative and legal compliance purposes.

6. What Rights You Have Over Your Data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are legally or structurally obliged to keep for administrative, legal, or security purposes.
 

7. Data Transfer and Hosting

Our website infrastructure and development servers utilize cloud hosting platforms with global standard security protocols. Visitor comments may be processed via automated, cross-border spam detection utilities.
 

Contact Us

For any inquiries regarding this Privacy Policy or your data security, please reach out to us:
 
  • Email: contact@softupbd.com
  • Address: Dhaka, Bangladesh