Welcome to SoftUp.

These Terms and Conditions (“Terms”) govern your relationship with SoftUp. (“us”, “we”, or “our”) and apply to all software development, web development, mobile application development, and IT consultancy services (collectively, “Services”) provided by us to you (the “Client”).
 
By engaging our Services, you agree to be bound by these Terms. If you disagree with any part of these terms, you may not engage our Services.
 

1. Scope of Services

  • Customization: We provide bespoke IT services based strictly on the requirement specifications mutually agreed upon before the start of the project.
  • Modifications: Any changes, additions, or modifications to the original project scope after work has begun will be treated as a “Change Order” and may incur additional fees and timeline extensions.

2. Payment Milestones and Terms

  • Milestone Structure: Project payments are divided into structured milestones based on project complexity. We strictly enforce payment schedules, typically structured as 50-50% or 30-30-40% (Advance – Interim – Final).
  • Advance Payment: A project will only officially initiate once the initial advance payment has cleared into our accounts.
  • Late Payments: We reserve the right to suspend all development work and pause the project timeline if interim milestone payments are delayed by more than 5 business days.

3. Delivery Timelines and Delays

  • Flexible Timelines: Because our software services are custom-built, delivery timelines are inherently variable. Project schedules are mutually estimated and agreed upon during the requirement-gathering phase.
  • Client Dependencies: SoftUp. is not liable for project delays caused by the Client’s failure to provide necessary assets, text copy, media, API access, feedback, or approvals in a timely manner.

4. Cancellation and Refund Policy

  • Initial Resource Allocation: Upon project initiation and receipt of the advance payment, we immediately deploy a dedicated virtual team, map the architecture, and acquire technical tools/resources (e.g., servers, cloud hosting, premium APIs). Therefore, the initial advance payment is strictly non-refundable.
  • Mid-Project Cancellation: If the Client decides to terminate the project midway for any reason, the Client is legally liable to pay a minimum of 60% of the total project value to cover the cost of the designated team’s time, technical setup, and work completed up to that point.

5. Post-Delivery Technical Support and Bug Fixing

  • Warranty Period: Following successful deployment and handover of the project, we provide free technical support and bug-fixing services for a duration of 6, 12, or 24 months, depending explicitly on the project’s scale and the initial service contract.
  • Support Scope: Free support explicitly covers rectifying technical bugs, glitches, or system errors within the original scope of work.
  • Exclusions: Any requests for new features, design alterations, third-party platform updates, or separate structural changes during this period will be billed as a separate development request.

6. Privacy, Confidentiality, and Intellectual Property

  • Data Security: We guarantee strict confidentiality for all business ideas, database credentials, proprietary codes, and private documentation shared by the Client during or after the development phase.
  • Source Code Ownership: Intellectual property and source code ownership will be transferred to the Client only upon final completion of the project and full settlement of all outstanding invoices.
  • Portfolio Display: Unless explicitly restricted by a signed Non-Disclosure Agreement (NDA), SoftUp. reserves the right to display screenshots, case studies, or a demo link of the completed project in our public portfolio for marketing purposes.

7. Governing Law

These Terms shall be governed and construed in accordance with the laws of Bangladesh, without regard to its conflict of law provisions. Any legal disputes arising out of these Services shall be subject to the exclusive jurisdiction of the courts in Dhaka, Bangladesh.
8. Changes to These Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. We will notify clients of any material changes by posting the updated terms on our website.
Contact Us
If you have any questions about these Terms, please

contact us at:

  • Email: contact@softupbd.com
  • Website: www.softupbd.com